Returns & Exchanges

Use our quick reference guide below to easily find out where you may return your kate spade new york purchase:

Please ensure you have your order confirmation email showing your order number and payment method to hand in store. PayPal & Klarna orders cannot be refunded in store but may be exchanged up to the value of the original purchase with proof of purchase. Please note that all items purchased from our online outlet category cannot be returned at our retail store.

Exceptions:
*Only in the original place of purchase

Online Exchange Instructions

If you want to exchange your purchase for a different product, process it by returning the original item for a refund and placing a new order. If you want to exchange for the same product, at the same price, in a different size or colour, please follow the below steps to exchange by post:

START YOUR EXCHANGE

1. Select the original item you would like to exchange, then choose a different size or colour, if available. You will receive an email confirming your exchange.
2. To ensure inventory availability, please ship the original item to our distribution centre within 3 days of initiating the exchange. You will receive an email once your item has shipped.
3. We will notify you via email when your item arrives at our distribution centre. Your exchange will then be processed within 10 business days, and you will receive a confirmation email once your replacement item has been shipped.

If the replacement item is not available, you will receive a full refund to your original form of payment. If we do not receive your original item at our distribution centre, your exchange will be cancelled.

In general, items purchased in-store cannot be exchanged through the online returns service. Please return eligible items to your nearest store. Outlet purchases may be returned to an Outlet store, and Retail purchases may be returned to a Retail store in the original country of purchase. If you paid using PayPal or Klarna, you must return your items by mail.

We can only accept exchanges for the same product in a different size or colour online. If you would like to exchange your order for an item of different value, or a different product please visit your closest kate spade new york Retail or Outlet store.

For hygiene reasons, jewellery, liquid products and beauty items cannot be exchanged or returned if the hygiene seal or cellophane wrapper has been broken or removed. Monogrammed/personalised items (including hangtags), cut-to-size belts, and other personalised products also may not be exchanged or returned.

All merchandise must be in new and unused condition, including original packaging, for us to accept the return. Our staff will inspect any returned items. If they suspect the item has been worn or washed, they may reject the exchange at their discretion.

All exchanges are subject to inventory availability and adherence to our exchange policy. Initial shipping charges are not refundable. Customized items are not eligible for returns, exchanges, or price adjustments.

Further details on how to return your items for orders placed in store or online can be found below:

returns instructions

Returns are easier than ever (and free!) Just follow the instructions below to return your order:

1. Either scan the QR code on your packing slip or click below to start a return
2. Pack the item securely, including any original packaging, inside your parcel
3. Follow the on-screen instructions on our returns portal to prepare your return for shipment back to our warehouse
4. Keep a record of your return tracking number or proof of return receipt

START YOUR RETURN

 

In-store purchase refund & exchange policy

We hope you enjoy your kate spade purchase. If you do change your mind, unused product may be subject to a refund or exchange within 30 days of purchase when accompanied by a valid receipt.

All merchandise must be in new and unused condition, including original packaging for us to accept the return.

Refunds will be provided to the original form of payment and to the same account you used to pay for the item(s).

Please note jewellery, liquid products, beauty items, underwear and hosiery and swimwear where the hygiene seal or cellophane wrapper has been broken or removed cannot be exchanged or returned. Monogrammed/personalized items (including hangtags), personalized products may not be exchanged or returned.

Gifts:

Items returned with a gift receipt may be exchanged for other merchandise at the original purchase price of those items or for a store credit.

No receipt:

Items returned within 30 days of purchase without the original receipt will only be exchanged or refunded with proof of purchase.

The following may be accepted as proof of purchase:

(a) bank or credit card statement detailing the retailer and date of purchase (please note we may only be able to offer an exchange or refund for the current selling price of the returned items, or last price sold, if we are unable to verify a price breakdown per item);
(b) valid online order number; or
(c) valid order email confirmation.

This does not affect your statutory rights.

In general terms, items purchased in a store may not be returned through the online returns service. Please take eligible items back to your nearest store, Outlet purchase may be returned to an Outlet store and Retail purchase may be returned to a Retail store in the original country of purchase. This does not affect your statutory rights.

if you change your mind

In addition to your legal rights (see below), should you change your mind about your purchase from this kate spade new york website the following return policy applies.

New, unused merchandise purchased from kate spade new york's website in the United Kingdom may be exchanged or returned for the price paid at the time of purchase. Exchanges may only be made at kate spade new york specialty stores in the United Kingdom and may not be made through the free online returns process. Permitted returns through the free online returns process must be sent with the return label included with your packing slip. Returns through this free online process or exchanges at kate spade new york specialty stores in the United Kingdom will be accepted as follows:

Full-price merchandise with a packing slip receipt may be exchanged in a kate spade new york speciality store or returned within 30 days of purchase.

Sale merchandise with a packing slip receipt may be exchanged in a kate spade new york speciality store or returned within 30 days of purchase.

Paypal and Klarna orders cannot be refunded at a kate spade new york specialty store, for a full refund you will need to return your purchase to our online warehouse. Paypal and Klarna orders may be exchanged at a kate spade new york specialty store for the price paid for the item with proof of purchase.

Gift purchases ordered from this website, when presented with a gift receipt included with the packing slip, may be exchanged at a kate spade new york specialty store in the United Kingdom for store credit only, for the price paid, within 30 days of purchase. Returns of gift purchases through the online returns process will result in a refund to the original purchaser.

Fragrance, beauty items and swimwear may only be returned through a kate spade new york specialty store only if unused, not removed from packaging, and any liners not removed. Please note, this does not limit any statutory rights you may have to cancel such purchases.

Merchandise purchased in-stores may not be returned through the online returns service. Merchandise purchased online may only be returned pursuant to the policy of the website from which it was purchased. For example, merchandise purchased from our other country websites may not be returned through this online returns service and may only be returned as permitted by the returns policy of that country website. Items returned must be in their unused original condition with all kate spade item tags attached and related accessories or instruction booklets included. Incomplete, damaged, worn soiled or altered returns, or anything kate spade reasonably believes has been used, will not be accepted and therefore sent back to the customer.