We accept Visa, MasterCard, American Express, Maestro, PayPal and Klarna.
Klarna is a leading alternative Swedish payments provider, providing customers interest-free payment options for a smoother online shopping experience. It offers a variety of payment options and has been used by 85 million people across 200,000 online retailers worldwide. For customers in the UK Klarna offers the option to pay for your order over 3 interest-free instalments, and Pay in 30 days, no fees, no interest – just more time to pay. You must be 18+, subject to status. T&Cs apply. See our 'Klarna' section below for more details or visit Klarna's Customer Service page.
Payment is taken upon dispatch.
Yes, all orders are inclusive of VAT.
This may be due to a failed payment or because it can't be verified. We recommend checking your password for your bank account, or ensure you allow pop ups for 3D Secure. If the problem persists, please contact your card provider.
Unfortunately, at this time we only offer gift cards that can be purchased at and used in kate spade stores.
Klarna is a leading alternative Swedish payments provider, offering customers payment options for a smoother online shopping experience. It provides a variety of payment options and has been used by 85 million people across 200,000 online retailers worldwide.
For customers in the UK Klarna offers the option to pay for your order over 3 instalments or within 30 days of your purchase.
During the checkout process, you will know in seconds if you are approved by Klarna and can complete your purchase. Klarna is an independent payment company and the determination whether your order can be placed with provided payment options is at Klarna's discretion.
Klarna's Pay in 3 instalments and pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
For more information, or to manage your Klarna account click here.
Payments via Klarna can be made in a few easy steps. Add your items to your basket and proceed through the checkout. Select Klarna as your payment method. Your order will be placed with us, and you can sit back and relax, whilst your order arrives in the post.
You can keep checking your payments schedule in the Klarna app or on Klarna.com/it.
We hope you enjoy your kate spade online purchase. If for any reason you are not satisfied with your online order, please return the item(s) to us within 30 days of purchase for a full refund. Purchases made during sales, clearance or other promotional periods must be returned within 30 days of date of receipt. Click here for more information about our Return policy.
Once we have received your return, Klarna will cancel any future scheduled payments and will notify you of any refund amounts due. The return will be reflected in the Klarna app immediately and shall be issued back to the debit or credit card, set up with the account.
Please note that we are unable to offer refunds in-store for orders paid for through Klarna. We're however happy to assist you with an exchange for new, unused items returned to a kate spade store within 30 days of purchase.
Klarna is an independent payment company, and their Terms & Conditions of payments depend on the payment option chosen at checkout. Klarna will notify you via email when a payment is due, two days in advance of attempting to collect the payment.
Klarna will automatically attempt to collect your payment based on the payment option you have selected.
If Klarna is unable to collect the payment on the scheduled date, another final attempt will be made. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in the Klarna app or on Klarna.com/it.
Yes. Just go to the Klarna app or log into Klarna.com/it and pay off early.
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor kate spade run credit searches against you that could impact your credit rating. Your credit score will not be affected, even if you miss a payment.
Your payment information is processed securely by Klarna using the latest industry-standard security protocols, ensuring your data is protected. Rest assured, no card details are transferred to or held by kate spade. All transactions are conducted through secure connections, providing you with peace of mind and confidence in the safety of your payment details.
If you have a question about your balance of payments with Klarna, please contact Klarna Customer Service team or download the Klarna App to manage your payments directly.
No, you don't have to create an account to place an order. However, we recommend that you set up one to enjoy some benefits such as saving your payment information, address details and order history.
From time to time these can filter into junk, spam or focused folders. Please check there and we recommend allowing kate spade as a trusted sender.
You will receive your order in the United Kingdom within 2-3 business days for standard delivery and 1-2 business days for express delivery (allowing extra time for bank holidays). Visit our Shipping Information page for more information.
You cannot cancel or change an order once it has been placed as processing begins immediately, however you can return your order for a refund once it has been received. If you have an amendment to your delivery, be sure to check your email notifications from your courier for further options.
We try to avoid cancellations where possible but on rare occasions, we may need to cancel your order if we have been unable to fulfil it. You'll receive an email to notify you as soon as possible, and you will be refunded fully for cancelled items.
You can access your tracking information via the link on your shipment confirmation email or here. Once you receive your dispatch email, they'll be a tracking link so you will be able to see exactly where your order is.
Our European sites ship to the following countries: United Kingdom, Republic of Ireland, Germany, Belgium, France, Netherlands, Austria, Italy and Spain. Please make sure you are making your purchase on the website corresponding to the delivery country.
Free Shipping on orders over 150 €.
Click here for our full delivery details.
Of course, please enter when placing your order as we won't be able to amend once your order has been confirmed.
You will always receive contact directly from a courier with updates and alternative delivery options, simply look out for these to re arrange at a convenient time for you.
If you haven't received a dispatch email, your order may still be processing. If it's been longer then 1-2 business days, please check your spam folder or contact our Customer Care team with your order number.
If your order has been marked as delivered however you have not received the item, please contact us within 5 working days from the date of delivery (as noted in the tracking page) providing this form (DPD or GLS) filled in all its parts. Failure to do so, may mean that we will not be able to open an investigation into the matter.
All our orders are checked before shipment but in the rare instance this happens, please get in touch with our Customer Care team who will assist you further.
Returns are easier than ever (and free!). We now have several methods to return your order; you can print your return label via DPD or Royal Mail, return your item to our stores (exceptions apply) or return via our brand-new paperless returns using a Royal Mail QR code. For more information, please click here. Just follow the instructions below to return your order:
For more information, please visit Returns & Exchanges.
Yes! If you would like to exchange an item, you may do so free of charge within 30 days of receipt. Please note you can exchange for a new size or colour, of the same product, at the same value. If you wish to exchange your purchase for a different product, please visit us in store.
Full details can be found here.
Returns will be processed to your original payment method within 14 business days. A further email will be sent once processed. Depending on your bank, it may take a further 3-5 business days to see your refund reflected in your statements.
If you are not satisfied with your kate spade online order, you have 30 days from the purchase date to return it for full refund. Full details can be found here.
Please allow up to 10 working days once our Returns Department have received. A further email notification will follow once processed.
Yes, you can! Purchases made during sales, clearance or other promotional periods must be returned within 30 days of receipt.
We accept the return of items that are in new, unused condition, with original tags. We cannot refund products where the hygiene seal has been broken or removed or custom-made or personalised items (including items that have been monogrammed or engraved).
Nothing! Your order will arrive with a prepaid shipping label which can be used to return the goods at no additional costs.
Please get in touch with our Customer Care team who will assist you further.
Refunds will only be processed back to the cardholder's original form of payment.
Online returns can be accepted in store for both exchange and refund.
For in-store online returns, you can take your e-commerce order to your closest kate spade retail store.
Please make sure to bring with you your online order packing slip.
PLEASE NOTE: PayPal and Klarna online orders cannot be refunded in store but can only be exchanged up to the value of the original purchase with proof of purchase. For full refund, please return your online order to our warehouse. Please note all items purchased from our online Outlet category cannot be returned at our Retail store. For more information, please visit our Return & Exchanges landing page.
All our orders are checked before shipment but in the rare instance this happens, please get in touch with our Customer Care team who will assist you further.
All our orders are checked before shipment but in the rare instance this happens, please get in touch with our Customer Care team who will assist you further.
VAT is non-refundable, all orders are inclusive of VAT.
Our Returns department are unable to refund purchases bought at an international store. Please contact the original store of purchase who will be able to assist.
For eligible items, we will honour price adjustments for purchases made within 7 days of our first markdown. Unfortunately, we are unable to offer price adjustments for further markdowns or promotions on sale items.
If you want to exchange your purchase for a different product, process it by returning the original item for a refund and placing a new order. If you want to exchange for the same product, at the same price, in a different size or colour, please follow the below steps to exchange by post:
If the replacement item is not available, you will receive a full refund to your original form of payment. If we do not receive your original item at our distribution centre, your exchange will be cancelled.
Nothing! Your order will arrive with a prepaid shipping label, which can be used to return the goods at no additional cost. You will receive a confirmation email once your replacement item has been shipped.
Returns will be processed within 7–10 business days once your return arrives at our distribution centre. After that, your exchange will be processed, and you will receive a confirmation email once your replacement item has been shipped.
Please note: If the replacement item is not available, you will receive a full refund to your original form of payment. If we do not receive your original item at our distribution centre, your exchange will be cancelled.
Yes, you can - subject to stock availability. Please note you can only exchange for a new size or colour of the same product, at the same value. Purchases made during sales, clearance, or other promotional periods must be returned within 30 days of receipt.
Yes! If you would like to exchange an item, you may do so free of charge within 30 days of receipt. Please note you can exchange for a new size, colour, or same price only.
START YOUR ONLINE EXCHANGE
Online returns can be accepted in-store for both exchanges and refunds. For in-store exchanges, bring your eCommerce order and packing slip to your closest kate spade retail store. Outlet purchases may be exchanged to an Outlet store, and Retail purchases may be exchanged to a Retail store in the original country of purchase.
PLEASE NOTE: PayPal and Klarna online orders cannot be refunded in-store but can be exchanged up to the value of the original purchase with proof of purchase. For a full refund, please return your order to our warehouse.
FIND A NEARBY STORE
Items purchased in-store cannot be exchanged through the online returns service. Please return eligible items to your nearest store. Outlet purchases may be returned to an Outlet store, and Retail purchases may be returned to a Retail store in the original country of purchase. If you paid using Klarna, Clearpay, PayPal, or ApplePay, you must return your items by mail.
We can only accept exchanges for the same product in a different size or colour online. If you would like to exchange your order for an item of different value, or a different product please visit your closest kate spade Retail or Outlet store.
Yes, absolutely! However, if the replacement item is not available, you will receive a full refund to your original form of payment. To ensure it will be available for you, we recommend returning your item and placing a new order for the desired size or colour.
For hygiene reasons, jewellery, liquid products and beauty items cannot be exchanged or returned if the hygiene seal or cellophane wrapper has been broken or removed. All merchandise must be in new and unused condition, including original packaging, for us to accept the return. Our staff will inspect any returned items. If they suspect the item has been worn or washed, they may reject the exchange at their discretion.
Please get in touch with our Customer Care Team who will assist you further.
Items returned with a gift receipt may be exchanged for other merchandise at the original purchase price at your nearest kate spade store.
All of our orders are checked before shipment, but in the rare instance this happens, please contact our Customer Service Team who will assist you further.
Unfortunately, we are unable to process exchanges for purchases made in an international store. Please contact the original store in the country of purchase for assistance.
All exchanges are subject to inventory availability and adherence to our exchange policy. If the replacement item is not available, you will receive a full refund to your original form of payment.
Not to worry, simply hit the forgotten password button at sign in and you'll be sent a link to reset. From time to time these may go into your junk or spam folders so be sure to check there too.
We hope you won't want to miss out on hearing the latest kate spade news, but in case you need to please click on the unsubscribe link at the bottom of our emails.
At kate spade, we treat all the information shared with us as private and confidential. For further information, please check the kate spade privacy policy here.
All sizes are US sizes. You can see the size conversions in the size selector or use our size guide.
If we are expecting more stock, you will see a notify me when back in stock, if not be sure to call your nearest store for correct availability.
You can add item(s) to your wishlist and share it! To add items to your wishlist: once you are on a product page, click on "Save to Wishlist".
Our Customer Care Team will be happy to assist you, or visit us in store for styling advice.
Items purchased directly from kate spade new york stores or on katespade.eu have a one-year warranty that covers manufacturing faults on all their leather goods products, jewellery and tech. Our watches and smartwatches have a two-year warranty. Visit our Warranties page for more information.
Please note, to raise a warranty claim, you must show valid proof of purchase. This can be in the form of the original receipt, an order number or a bank statement. If you have provided a bank statement and we are not able to verify the price paid for your item(s), please note you will be offered a resolution in the last selling price of the item(s) in question.
If you have a warranty query, please contact us here and ensure you send through the below information:
Kindly note that if your item was purchased from a third-party retailer you will have to contact them directly for further assistance.
Without valid proof of purchase, unfortunately your item will not be under warranty.
Please note, to raise a warranty claim, you must show valid proof of purchase. This can be in the form of the original receipt, an order number or a bank statement. If we are not able to verify the price paid for your item(s), please note you will be offered a resolution in the last selling price of the item(s) in question. Visit our Warranties page for more information.
Please visit your nearest kate spade store or get in touch with Customer Care.
It can take up to two hours for your welcome email to be sent. You should check your junk and spam folders in case it is hiding in there.
Whilst we currently are unable to offer a giftwrapping service online, this service is available in our retail stores for in-store purchases.